congkakPrivacy Policy

This page describes what we collect when you use congkak and how we keep that data protected. We operate our platform in supported jurisdictions across Southeast Asia, and our privacy practices comply with standard data protection principles that apply in those regions.

When you open an account on congkak, create a profile, deposit funds, play our games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables, or sportsbook coverage), or request withdrawal, we collect certain information. We use this data only to run our service, protect your account, process your payments, and comply with applicable law.

We do not sell your personal data to third parties. We do not share information beyond what is necessary for payment processing, fraud prevention, and legal compliance. Our privacy commitment is straightforward: we collect only what we need, we protect it securely, and we respect your rights to access or delete your information.

What data we collect on congkak

When you register an account on congkak, we collect your name, email address, phone number, and date of birth. These details are necessary to create your account and verify your identity.

As part of our Know Your Customer (KYC) verification, we collect copies of your government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill or bank statement from the past three months). We use these documents only to confirm you are who you say you are and that your account meets our compliance requirements.

When you play games on congkak, we record your gameplay history, results, and account balance changes. We also track which games you access, how long you play, and any tournament participation. This data helps us provide customer support, detect fraud, and improve our service.

Our servers collect technical data automatically: your IP address, device type, browser version, and approximate location based on IP geolocation. This information helps us secure your account and detect unauthorized access attempts.

How we use your data on congkak

We use your personal data to operate congkak — to verify your identity, process your deposits and withdrawals, deliver our games, and manage your account. Your data allows us to log you in securely, show your balance and transaction history, and respond to your support requests.

We analyze gameplay data and patterns to detect fraud, identify problem accounts, and prevent cheating or manipulation. If we suspect violation of our terms (for example, multiple accounts by one person, or deposits from third parties), we investigate using your account and gameplay data.

We keep transaction records to comply with financial regulations in the jurisdictions where we operate. Authorities in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions may require access to our records during regulatory inquiries or investigations.

Account management

We use your name, email, and phone to create and maintain your account on congkak.

Payment processing

We use transaction data to verify deposits and withdrawals and to process refunds if necessary.

Fraud prevention

We analyze your gameplay and account activity to detect suspicious behaviour and protect all congkak members.

Legal compliance

We retain records as required by law in our operating jurisdictions.

Data storage, sharing, and your rights on congkak

We store your data on secure servers located in multiple regions. Some of our servers may sit outside your jurisdiction — for example, outside Indonesia — but all are protected by encryption and access controls. When your data crosses borders, it remains subject to the same privacy standards we apply on congkak.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do share limited data with payment processors (the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transfers) only to process your transactions. These processors are bound by confidentiality agreements and may not use your data for any other purpose.

We may share information with legal authorities if required by law — for example, if a regulator demands records during an investigation. We do not voluntarily disclose member data to law enforcement; we respond only to valid legal requests.

Your rights and how to exercise them on congkak

You have the right to request correction of inaccurate data. If your address, phone number, or other information is outdated, contact support and we will update it.

You have the right to delete your account and request that we erase your personal data after a reasonable retention period. However, we may retain transaction records where required by law. Contact our support team to begin account deletion.

You have the right to withdraw consent for non-essential data collection. For example, you can opt out of marketing emails or disable optional analytics at any time through your account settings.

Cookies and tracking on congkak

Our congkak website uses cookies — small text files stored on your device — to remember your login session and to track basic usage patterns. These cookies allow you to remain logged in as you navigate our platform and help us understand how members use congkak.

You can control cookies through your browser settings. If you disable cookies, some features of congkak may not work properly. We recommend allowing functional cookies but disabling tracking cookies if you prefer.

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